Last Updated: 1 August 2025
At Apex Inverters, we take pride in providing high-quality solar energy products and portable power solutions. Your satisfaction is important to us. This Refunds and Returns Policy outlines your rights and our obligations with respect to returns, refunds, and exchanges.
1. Eligibility for Returns
You may return products purchased from Apex Inverters within 30 days of the delivery date, provided they meet the following conditions:
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The item is unused and in its original condition
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The item is returned in its original packaging, including all manuals, accessories, and documentation
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A valid proof of purchase (receipt or order number) is provided
Products that do not meet these conditions may be refused or subject to a restocking fee of up to 20%.
2. Non-Returnable Items
Certain items are not eligible for return, including:
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Customized or special-order products
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Opened or used solar panels, inverters, or power stations
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Items damaged due to misuse, negligence, or unauthorized modifications
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Clearance or final sale items (marked as “non-returnable” at the time of purchase)
3. Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement, repair, or full refund at no cost to you.
To expedite your request, please include:
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Order number
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Clear photos or videos of the damage or defect
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A brief description of the issue
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
Please note:
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Shipping fees are non-refundable unless the return is due to our error
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Refund processing times may vary depending on your payment provider
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at:
📧 support@apex-inverters.com
📞 Customer Service: +27 65 633 0867
6. Return Shipping
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If the return is due to a change of mind, the customer is responsible for return shipping costs
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If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover all return shipping fees
Please ensure the product is packaged securely. We are not responsible for items lost or damaged in transit during the return process.
7. How to Initiate a Return
To start a return, please contact our support team at support@apex-inverters.com with your:
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Order number
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Reason for return
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Photos (if applicable)
We will provide instructions and the return address upon approval of your return request.
8. Warranty Claims
Many of our products come with manufacturer warranties. If your item is outside the 30-day return window but still under warranty, please contact us for assistance with the warranty claim process.
9. Contact Us
If you have any questions regarding our Refunds and Returns Policy, please don’t hesitate to contact us:
📧 Email: support@apex-inverters.com
📞 Phone: +27 65 633 0867
📍 Address: [6 White Water Street, Riverside park, Mbombela, 1201 South Africa]
Apex Inverters reserves the right to amend this Refunds and Returns Policy at any time without prior notice. Please check this page periodically for updates.