+27 729 629 982 support@apex-inverters.com

Shipping Policy

Last Updated: 1 August 2025

Thank you for shopping with Apex Inverters. We are committed to providing reliable and efficient shipping services for all our products, including solar panels, solar inverters, generators, and portable power stations. This Shipping Policy outlines the terms and conditions under which we deliver orders throughout South Africa and to neighboring countries.

1. Shipping Coverage

We offer shipping to the following regions:

  • Nationwide across South Africa (all cities and towns)

  • Neighboring countries including:

    • Namibia

    • Botswana

    • Zimbabwe

    • Mozambique

    • Lesotho

    • Eswatini (Swaziland)

If your country is not listed above but is within Southern Africa, please contact us at support@apex-inverters.com to confirm shipping availability.

2. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery location (urban vs. rural areas)

  • Courier service and delivery speed selected

We strive to offer competitive rates and may provide free shipping promotions on selected items or order values from time to time.

3. Processing & Handling Time

  • Order Processing Time: 1–3 business days

  • Business Days: Monday to Friday, excluding public holidays

  • Orders placed after 2 PM may be processed the next business day.

Some products may require additional handling time due to size, stock location, or special packaging requirements. We will notify you if any delays occur.

4. Delivery Time Estimates

South Africa:

  • Major cities (e.g., Johannesburg, Cape Town, Durban, Pretoria): 2–5 business days

  • Outlying/Rural areas: 3–7 business days

Neighboring Countries:

  • Delivery typically within 5–10 business days, depending on customs clearance and courier availability.

Please note: These are estimated delivery times and not guaranteed. Delays may occur due to factors beyond our control, such as customs inspections or courier service disruptions.

5. Courier Partners

We partner with reliable domestic and international courier services including:

  • The Courier Guy

  • Aramex

  • DSV

  • DHL (for international shipments)

A tracking number will be provided via email once your order has been dispatched.

6. Customs, Duties & Taxes (International Orders)

For deliveries outside of South Africa:

  • Customs duties, VAT, or import taxes may be charged by your country upon delivery.

  • These charges are the responsibility of the buyer and are not included in our shipping fees.

Please check with your local customs authority for more information before placing your order.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Contact our customer service within 48 hours of delivery at support@apex-inverters.com

  • Retain original packaging and take photos of any damage

We will work closely with our courier partners to resolve any issues as quickly as possible.

8. In-Store Pickup (Optional)

We offer free local pickup from our warehouse in Cape Town, Western Cape. To arrange pickup:

  • Select “Local Pickup” at checkout

  • Wait for confirmation email before arriving

9. Contact Us

For shipping inquiries, please contact us:

Email: support@apex-inverters.com

Phone: +[27 729 629 982]

Address: [55 George St, Kimberley, 8300 South Africa]


Business Hours: Mon–Fri, 8:00 AM – 5:00 PM SAST

Apex Inverters is proud to power Southern Africa with sustainable energy solutions, and we’re committed to ensuring your order arrives quickly and safely. Thank you for choosing us!